Legal
Cancellation Policy
Life happens, and we'd always rather move your appointment than lose it. If you need to change or cancel, tell us as early as you can.
How to change an appointment
Email info@extractionlounge.com or reply to your confirmation. We'll find you another time.
Arriving late
If you're running behind, let us know. We'll do what we can, though a late start may mean a shorter treatment so the next client isn't kept waiting.
If we have to reschedule
On the rare occasion we need to move your appointment, we'll contact you as early as possible and offer you the first suitable alternative.
Requires owner decision before launch
The specific terms of this policy are yours to set, and nothing has been
assumed here. Decide and supply: the notice period for changing or
cancelling without charge; whether a late-cancellation or no-show fee
applies and how much; whether deposits are taken, for which services,
and whether they are refundable; the grace period before a late arrival
is treated as a no-show; and any exception for illness or emergency.
Once you confirm those, this page states them plainly.
Questions
Anything unclear — just ask: info@extractionlounge.com.